A business-driven need to prepare for cyber crises
Advania maintains critical IT environments for numerous organizations and is technically well-prepared. However, the company's management recognized the benefit of increasing the overall level of business preparedness to protect its reputation and safeguard business continuity.
Cyber crises are business-critical and affect all organizations and industries. The security of Finland and its citizens is also at stake. Advania's management realized that the company's role as a trusted partner in IT environments is to lead the way and prepare for cyber threats in a business-oriented way.
Cyber crisis management should work like any other business process. Preparing for cyber risks, both mentally and tactically, is an essential part of corporate responsibility, and it's becoming one of the most valuable insurance policies for business continuity.
Cyber crisis management model and real-time simulation
Advania decided to pilot Netprofile’s H72 cyber crisis management model and associated simulation training. The aim was to practice a cyber crisis from a business management perspective and to develop cyber incident management skills.
The H72 model focuses on the use of information to prevent business risks from cyber attacks. It uses agile and responsive communication as a mitigation tool and smooth and systematic collaboration as a management tool. Netprofile's strategy consultants have developed the model, including auditing and simulation, in consultation with cybersecurity experts, lawyers, regulators and service designers.
Netprofile provided Advania with a recommendation for an organization-specific governance model and process, and designed and implemented a real-time simulation training. The framework takes into account 1) the requirements of reputation management, corporate social responsibility and business continuity, 2) the technical dimensions of cyber crisis and 3) the legal framework. Communication activities will be the measure of how effectively these different dimensions have been handled.
Taking crisis management capabilities to the next level
The simulation took Advania's crisis management to a new level. This was reflected in agility, clarity and certainty in emergency situations. The effectiveness and performance of the cyber crisis management team's collaboration increased significantly. Practicing stakeholder and media communication also improved Advania's ability to manage its customers' cyber incidents in a business-oriented manner.
Netprofile and Advania won the Finnish Communications Awards 2022 in the Coaching and Simulations category. The innovative product development of the H72 model was nominated as a finalist in the Issues Management category of the EMEA Sabre Awards 2023.
